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Solution
- Increase your product knowledge base within service and support by accessing and capturing real-time and historical machine information
- Cut travel costs with proactive remote service that helps your team address issues remotely before they cause downtime
- Avoid return trips after initial installation with remote service applications that help you monitor key operational parameters and enable you to address tasks, such as remotely re-programming PLCs
- Improve customer satisfaction with value-added remote services that improve product uptime and reduce overall incidents
- Integrate service and support process from enterprise business systems with machine data